Documentation › Configuration guide › Email settings › Custom outgoing SMTP server settings

Custom outgoing SMTP server settings

By default, HelpDesk sends notifications from the auto generated email address. Instead, you can connect your own support mailbox as the outgoing SMTP server, so that notifications are sent from your own address.

Note

If you only want requester replies to arrive in your mailbox, set a Reply to address instead.

See Change reply address and email display name.

  1. Navigate to the Email settings section on the Settings page.

  2. Expand Custom outgoing SMTP server and fill in the fields:

    • Server: the host name of your SMTP server, for example smtp.plumsail.com.

    • Port: the port your server accepts, for example 465. Turn on TLS if the server requires an encrypted connection.

    • E-mail address: the mailbox that HelpDesk will send messages from.

    • Password: the password for that mailbox.

  3. Click Save, and then click Test to check that HelpDesk can send messages through the server.

Expanded Custom outgoing SMTP server section with Server, Port, TLS, e-mail address and password fields